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Outside/Online Pharmacy Policy

As your pet’s care provider, it is our top priority to ensure your pet receives the upmost care during treatment, every step of the way. Effective July 1, 2024, Pets R Family Animal Hospital will no longer process orders for medications, preventatives and/or special diets sent directly to us (via email, phone or fax) from online suppliers or from outside pharmacies (with the exception of compounding pharmacies for a specific formulation, or local pharmacies)

With the increasing popularity of online pet pharmacies and retailers, the veterinary industry has seen a rise in problems associated with the authenticity and efficacy of medications sold through non-accredited and/or non-certified veterinary pharmacies.

We absolutely support our clients’ choice to choose where they obtain their pet’s medications and are happy to accommodate a request to do so. Clients who opt to obtain their pet’s medication through these avenues will simply need to pick up a written prescription at our hospital during normal business hours. Please allow 48-72 hours for your written prescription to be approved and ready to pick up.

We understand that there are many reasons that our clients may want to purchase medications from online retailers or outside pharmacies instead of directly from us. However, if you choose to procure medications from another source, we want to give you that option.

Managing outside prescriptions is costly in terms of staff time and effort. It takes a significant amount of time to review medical records, ensure proper documentation of the medication request and email/call/fax in the prescriptions.

We understand that cost and convenience are the two primary reasons that our clients purchase from outside pharmacies and online retailers. That’s why Pets R Family has partnered with Covetrus to offer an online pharmacy option that offers the same pricing structure and shipping options.

If you have any further questions about our policy, please do not hesitate to contact us. Thank you for trusting us with your pet’s medical care!

Pets R Family Animal Hospital